EXECUTIVE N - SERVICES

External Job Description

Objective:

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Main Responsibilities:

Monitoring daily updates of all activities on the Paint Assist app.
Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
Handling escalated customer & dealer complaints ensuring high satisfaction scores
Executing business generation initiatives in the assigned territory to generate business
In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
Provide guidance to customer associates for pitching & conversion of focus products at the sites.
Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
Monitoring all ongoing / WIP sites to ensure on time work completion.
Submit reports to UH, SSE & central function as & when required.
Maintaining the reports / formats as mandated
Approving business entries into the application post appropriate checks & validation.

Other responsibilities:

Undertake regular trainings for faster adoption of updated features of the business app
Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs.

Role Requirements

Qualifications

Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
Minimum of 50% marks throughout education without any backlogs
Graduation must be through a full time course
Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered

Functional Competencies

Fluency in English, Hindi & local language
Excellent communication and people skills
Should have a working knowledge of MS Excel, MS Word, MS Powerpoint
High orientation for customer servicing and customer delight.