EXECUTIVE N - PROJ. SALES TECHNOLOGIST

External Job Description

Key Responsibilities:
Job Purpose

The position is that of frontline technical personnel who would primarily be responsible for supporting the project sales in defined geography by providing on-site services, products trainings for all stakeholders, ensuring quality during application process and handling complaints thereby, assisting in achieving overall business objectives.

Business Responsibility Areas

Business objectives 
•    Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-à-vis products in the market 
•    Devise ways in which these product strengths can be communicated to the consumers and influencers.  
•    Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites  
•    Understand the requirements from Customer and propose the solutions based on site evaluation 
•    Conduct product sampling at the site based on the requirement 
•    Provide services to Landmark sites as per promised timelines   
•    Conduct regular supervision of ongoing sites along with Service.
•    Representative to ensure right product application practices   

Site Warranties 
•    Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued 
•    Conduct Post painting inspection and capture all relevant details like area, paint consumption, coverage etc. and issue site warranty certificate

Customer Complaint’s 
•    Investigate complaints reported at sites and resolve within the defined timelines 
•    Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence 

Quality Assurance 
•    Conduct random checks of draw down tinting process at godowns and ensure shade compliances   
•    Conduct site inspection to verify actual application process against the recommended process   
•    Provide training to sampling painters on application process for all products 

Training  
•    Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement 
•    Coordinate with different functions and ensure completion of trainings organized by Marketing function 
•    Brief the Project Sales team on the technical aspects of all existing and new products  

Market Intelligence 
•    Conduct product trials and building inferences on Asian Paints product strength vis-à-vis products in market 
•    Devise ways in which the product strengths can be communicated to the consumers and influencers  
•    Integrate with Research and Technology function for new product development based on technological trends in the market