EXECUTIVE N - SALES COMMERCIAL

Role Identifier

Job Title

Executive – Commercial

Department

Sales Commercial

Reporting to

Chief Manager/ Senior Manager- Commercial

Grade

Executives/Executive (F/OF)

Jobs Reporting Into

None

Location / Unit

Head office –Mumbai

Role Description

Job Purpose

The role is that of a commercial who is responsible for providing end to end support to sales function Pan India by means of timely gift settlement , material service, managing overhead costs and warehouse operations, optimization of resources and implementation and management of call centers and other laid down systems and procedures also finding ways to optimize the overall cost and servicing, thereby assisting in achieving business objectives

Primary Responsibilities

Business Responsibility Areas

(Please detail out at least 8-10 responsibility areas)

Key Performance Indicators

Customer Service

• Timely review of dispatch and delivery ensuring unit delivery is under control
• Explore opportunities to enhance the various processes like gift settlements,  transportation for material etc.
• Identify and address the factors affecting the Order Cycle Time with a purpose to improve customer service levels    
• Address the complaints or issue raised by dealers as per timelines and come up with ways to avoid recurrence of the same issues

Process and cost Optimization

• Explore opportunities and ensure optimization of route plan, territory level planning, warehouse layout, call centers etc. to save resources like time and cost and enhance overall service experience
• Assess the existing storage space utilization in warehouses and work towards storage space optimization.

Documentation and Control

• Ensure maintenance of accurate and timely documentation for various heads like bill processing, schemes, KYC etc.
• Ensure stock verification as per defined frequency and take measures to control stock variances and maintain damage stock reports and status

Support for initiatives:

• Manage and drive the contest centrally by collating, analyzing, comprehending and circulating the same to relevant stakeholders
• Ensure query resolution centrally to provide better understanding of contests.
• Oversee smooth implementation of new systems being launched like SAP, OTM, Barcoding system, SOLUS, etc.

Vendor Management

• Explore opportunities for vendor creation as well as development with the objective of cost optimization for material servicing and gift settlement

Safety Compliances and Audits

• Monitor daily and Monthly safety activities through reports and highlight gaps and provide support if required, to sustain the process
• Track and ensure timely renewal of statutory licenses as and when applicable
• Educate team on gaps identified and need for following recommended standards
• Conduct safety audit periodically, maintain records of the same, identify gaps and suggest changes

Team Management

• Ensure growth and development of immediate team
• Productive utilization of manpower resources to drive business growths

• Service delivery as per schedule
• Safety audit and Compliances
• Process and cost optimization

Scope of Work

a) Financial Scope (Range of financial spend):

As per budget

b) People Management Scope (Range of no. of Direct/ Indirect Reports):

Indirect - CFA, Housekeeping and vendors, call centre and IT staff

c) Geography Coverage (Country-wide/ State-wide / Area-wide)

Country wide

d) Corporate Coverage (Company-wide / Business Unit or Function-wide / Sub-function-wide / Other):

Sales commercial

Key Interactions

Internal

Retail, Projects, Services, Home Improvement, SSC, Legal, IT, Central Functions, HR and Marketing

External

Vendors, Landlords, Transporters, Statutory bodies

Role Requirements / Specifications

Qualifications

Essential

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum 50% throughout education without any backlogs
• Graduation must be through a full-time course

Desired

• NA

Previous Experience

Desired

• Experience of 4-6 years in Commercial role

Functional Competencies

• Knowledge of Statutory Acts
• Negotiation skills
• Analytical Skills

Behavioral Competencies

• Impactful Communication  
• Execution Excellence
• Lead people

Additional Requirements

• Applicant should be mobile pan India as the said role is transferrable in nature.
• Role involves extensive travelling to various warehouses
• Proficiency with MS – Office, in particular MS – Excel is mandatory

Document Details

Written By

Durga Prasad Dutta/ Ankita Vig

Date

17/06/2017

Validated By

 Mukesh Vijay

Date

12/07/2017

Approved By

Date