ASST MANAGER / MANAGER- STRATEGY & NEW BUSINESSES

Job Purpose

The position is that of a Sales support and Brand coordinator of high-end/luxury Furniture, wardrobes, systems, doors, and partitions. Role will involve seamless operation of sales activities within our upcoming luxury project. As the Sales Head at the retail outlet, you will be responsible for leading and managing the sales team to achieve sales targets, uphold exceptional service standards and contribute to the overall growth and success of the business.

Key Performance Indicators

Sales Strategy Development - 

Develop and implement effective sales strategies to drive revenue growth and maximize profitability.

Analyze market trends, customer preferences and competitor activities to identify opportunities for business expansion.

Team leadership and Management -

Recruit, train, and mentor sales staff to ensure they have the skills and knowledge to excel in their roles.

Set clear sales targets and performance goals for the team and provide regular feedback and performance evaluations.

Foster a positive and motivating environment to encourage teamwork collaboration and high performance.

Customer Relationship Management -

Act as a brand ambassador, representing the company with professionalism and integrity in all customer interactions.

Build and maintain strong relationships with new and existing customers ensuring their needs and expectations are met.

Resolve customer complaints and issues in a timely and satisfactory manner to ensure high levels of customer satisfaction and loyalties

Product Knowledge and Merchandising -

Develop a deep understanding of the showroom product offerings including features benefits and pricing.

Train sales staff on product knowledge and ensure they are equipped to provide expert advice and assistance to customers.

Collaborate with the merchandising team to ensure effective product displays and promotions that drive sales and enhance the shopping experience

Sales Performance Analysis and Reporting  -

Monitor sales performance matrix such as revenue conversion rates, average transactional value and identify areas for improvement.

Prepare regular sales reports and presentations for management providing insights and recommendations for optimizing sales and achieving targets