EXECUTIVE N - WOOD FINISHES TECHNOLOGIST

External Job Description

Key Responsibilities:
Product Trials & Feedback
•Plan and execute product trials across regions and formats (internal validation , field validation , post-launch feedback).
•Capture and analyze feedback from contractors and applicators to refine product performance.
•Develop and maintain trial protocols and documentation for internal reference.
Market Intelligence & Benchmarking
•    Conduct market studies to understand competitor offerings, application practices, and customer preferences.
•    Gather insights from field interactions to inform product development and marketing strategies.
•    Benchmark product performance and identify opportunities for differentiation.
Complaint Resolution & Technical Support
•    Work closely with technical and manufacturing teams to resolve product complaints effectively.
•    Analyze complaint trends and contribute to formulation improvements and process enhancements.
•    Build a knowledge base of application errors and solutions for field teams.
Marketing & Vendor Collaboration
•    Support execution of marketing events, dealer meets, and shade lab initiatives.
•    Coordinate with vendors for timely delivery of collaterals and event materials.
•    Conduct audits and ensure quality standards in vendor deliverables.

Contractor Training & Enablement
•    Conduct hands-on training sessions for contractors on wood finish products 
•    Collaborate with internal teams to activate trained contractors and support product adoption.
•    Identify and address challenges in product usage through field insights and feedback.
Internal Team  Capability Building
•    Facilitate knowledge enhancement sessions for internal teams like sales and regional technical teams 
•    Drive learning through structured training programs, quizzes, and knowledge-sharing platforms.
•    Support complaint handling training and technical query resolution.
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Key Skills & Attributes:
•    Strong technical understanding of wood coatings and application techniques
•    Effective communication and training delivery skills
•    Analytical thinking and problem-solving orientation
•    Collaborative mindset with cross-functional coordination ability
•    Proficiency in documentation and reporting and basic MS Excel