MANAGER / Sr. Manager - STRATEGY & NEW BUSINESSES

External Job Description

Job Purpose

The position is that of a Sales and branding of high-end/luxury furniture, wardrobes, systems, doors, and partitions. Mange retail outlet, you will be responsible for leading and managing the sales team to achieve sales targets, uphold exceptional service standards and contribute to the overall growth and success of the business. 

Key Performance Indicators

Sales Strategy Development

Develop and implement effective sales strategies to drive revenue growth and maximize profitability.

Analyze market trends, customer preferences and competitor activities to identify opportunities for business expansion.

Customer Relationship Management

Act as a brand ambassador, representing the company with professionalism and integrity in all customer interactions.

Build and maintain strong relationships with new and existing customers ensuring their needs and expectations are met.

Resolve customer complaints and issues in a timely and satisfactory manner to ensure high levels of customer satisfaction and loyalties 

Product Knowledge and Merchandising

Develop a deep understanding of the showroom product offerings including features benefits and pricing.

Train sales staff on product knowledge and ensure they are equipped to provide expert advice and assistance to customers.

Collaborate with the merchandising team to ensure effective product displays and promotions that drive sales and enhance the shopping experience

Sales Performance Analysis and Reporting

Monitor sales performance matrix such as revenue conversion rates, average transactional value and identify areas for improvement