ASSISTANT MANAGER - QA

Quality Management Systems (ISO 9001)

• Maintain and continuously improve the Quality Management System while ensuring compliance with ISO 9001 and customer requirements.
• Lead internal, external, customer and certification audits, and manage CAPA, risk management, change control, document control and management reviews.

Product Quality Assurance & Quality Control

• Oversee incoming, in-process and finished goods quality control, including product release and non-conformance management.
• Monitor quality KPIs and drive continuous improvement while ensuring compliance with product specifications and quality standards.

Incoming Material Quality & Supplier Quality Assurance

• Establish supplier qualification and approval processes and manage incoming inspection of raw materials and packaging materials.
• Conduct supplier audits, vendor evaluations and performance reviews, and drive supplier corrective actions and improvement initiatives.

Customer Complaint Management & Root Cause Analysis

• Lead customer complaint investigations and coating failure analysis to identify and address root causes.
• Apply structured problem-solving methodologies such as 8D, RCA, FMEA, Fishbone, 5 Why and CAPA to implement effective corrective and preventive actions.

Laboratory Management

• Manage QC laboratory operations, testing activities and the maintenance and qualification of laboratory equipment.

Contract Manufacturing / Outsourced Manufacturing Quality

• Qualify and audit contract manufacturing facilities and establish quality agreements and governance processes.
• Monitor performance to ensure consistent product quality across outsourced manufacturing operations.

Technology Transfer & New Product Introduction

• Lead technology transfer activities from R&D to manufacturing and support the successful scale-up and commercialization of new products.
• Develop quality documentation, validation protocols, control plans and standardized manufacturing processes.

Process Improvement & Operational Excellence

• Implement Lean, Six Sigma and SPC initiatives to reduce defects, customer complaints, scrap and rework and improve operational performance.

Budgeting, CAPEX & Cost Management

• Manage QA/QC and laboratory budgets, develop CAPEX proposals and drive cost optimization and quality cost reduction programs.

Regulatory Compliance & Customer Approvals

• Ensure compliance with applicable regulations, customer requirements and EHS standards.
• Support customer audits, product approvals and quality documentation requirements.

People Management

• Lead, coach and develop QA/QC teams through training, performance management and capability-building initiatives.